Shipping policy

Last updated: September 24, 2026

Thank you for shopping with VI Undercover Millionaire. We want your ordering and delivery experience to be clear and straightforward. Please review our shipping information below before placing your order.

Shipping Coverage

We currently ship within the United States and U.S. territories, including:

  • U.S. Virgin Islands
  • Puerto Rico
  • Guam
  • American Samoa
  • Northern Mariana Islands

Shipping availability is determined by the delivery address entered during checkout.

Free Shipping

We offer FREE standard shipping on orders of $75 or more, before taxes and discounts.

No promotional code is required. Eligible free shipping is automatically applied at checkout.

Orders under $75 may be subject to shipping charges, which will be displayed during checkout before payment is completed.

Order Processing Time

Please allow 1–7 business days for your order to be processed before shipment.

Business days do not include weekends or holidays.

During holidays, special promotions, product launches, preorders, or periods of high order volume, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is generally:

10–20 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Processing time and delivery time are separate.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take some time to become active after the carrier receives your package.

You can also visit our Track Your Order page to check your delivery status.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State or territory
  • ZIP Code
  • Contact information

VI Undercover Millionaire is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible at viundercover.millionaire@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

U.S. Territories and Customs

Orders shipped within the United States and U.S. territories generally do not require international customs duties or import taxes.

The amount displayed during checkout will reflect the applicable merchandise, shipping, discounts, and taxes associated with your order.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it:

  1. Check around your delivery location and with household members or neighbors.
  2. Confirm that the shipping address on your order was correct.
  3. Allow up to 48 hours, as carriers may occasionally mark packages as delivered before final delivery.
  4. If the package is still missing, contact us at viundercover.millionaire@gmail.com.

We will review the situation and, when appropriate, work with the shipping carrier. Depending on the circumstances, available resolutions may include a replacement, refund, or other appropriate solution.

Delayed Packages

Shipping delays can occasionally occur because of:

  • Severe weather
  • Carrier disruptions
  • Holidays
  • High-volume shipping periods
  • Transportation interruptions
  • Events outside our control

We will make reasonable efforts to communicate significant delays that come to our attention.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at viundercover.millionaire@gmail.com.

Please include:

  • Your order number
  • Your name
  • A description of the problem
  • Clear photographs of the damaged product and packaging

We will review the issue and provide next steps.

Preorders and Special-Order Items

Products identified as preorder, made-to-order, customized, or special-order items may require additional processing time.

Any special processing or expected availability information provided on the product page will apply in addition to this Shipping Policy.

Contact Us

For questions about shipping or an existing order, contact:

VI Undercover Millionaire
Email: viundercover.millionaire@gmail.com
Phone: 340-208-2548
Location: St. Croix, U.S. Virgin Islands