Refund policy

Last updated: September 24, 2026

At VI Undercover Millionaire, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.

Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return, your item must be:

  • Unworn
  • Unused
  • Unwashed
  • In the same condition in which you received it
  • Returned with any original tags or packaging

Proof of purchase or your order number may be required.

To request a return, contact us at:

viundercover.millionaire@gmail.com

Please do not send merchandise back without contacting us first. If your return is approved, we will provide instructions on where and how to return your item.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at viundercover.millionaire@gmail.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging, when applicable

We will review the issue and work with you toward an appropriate resolution.

Preorders, Personalized, Customized & Special-Order Items

Because these items are produced or ordered specifically for the customer, preorder, personalized, customized, and special-order items are final sale.

These items are generally not eligible for returns or refunds unless they arrive:

  • Damaged
  • Defective
  • Incorrect

Exchanges

If you need a different size, please contact us at viundercover.millionaire@gmail.com to determine whether the requested size is available.

Exchanges are subject to product availability.

For the fastest service, we may ask you to return the original eligible item and place a new order once the return has been approved.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after the refund is issued for it to appear in your account. Processing times may vary depending on your payment provider.

If more than 10 business days have passed since your refund was approved, please contact us at viundercover.millionaire@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received was:

  • Damaged
  • Defective
  • Incorrect

Original shipping charges, if any, are non-refundable unless the return is due to an error by VI Undercover Millionaire.

We recommend using a trackable shipping service when returning merchandise. VI Undercover Millionaire is not responsible for returned packages that are lost in transit.

Contact Us

For questions regarding returns, exchanges, or refunds:

VI Undercover Millionaire
Email: viundercover.millionaire@gmail.com
Phone: 340-208-2548
Location: St. Croix, U.S. Virgin Islands